FAQs


Looks like the website is completely sold out of the bra I want - what can I do?

We are working extra hard to get back in stock on our most popular items however, please check out our store locator (at the bottom of our website) for your nearest Walmart to purchase or visit www.walmart.com to find the assortment and purchase there.

Will you be carrying other sizes soon?

We are looking at expanding our size selection in the very near future.  Please check back in a few months and hopefully you will be able to find the size you are looking for. Also, be sure to check out our size guide as sometimes you can wear a similar size that will be equally as supportive.

I’m not sure about my size. How do I find the perfect fit?

Statistics show that 80% of women are wearing the incorrect bra size and that the average woman will change sizes 6 times throughout their life!  That’s why we provide our detailed size guide of how to find your perfect fit. Check it out here.

 

I have a question about my order, your products, or other general inquiries. Who do I contact?

Our #1 priority is to serve you. Please feel free to email customerlove@uiglobalbrands.com or call 469-731-5458. We want to hear your feedback, good or bad!  

Customer Service hours:  8:30am-5:00pm Monday-Friday

What is your Return/Exchange Policy?

We want every customer to be 100% satisfied with their purchase.

We will gladly accept any returns of unworn garments with the tags still on, in original packaging within 30 days of purchase.  We are unable to refund any original shipping charges. 

If there is a size issue, we are happy to exchange for a new size bra. 

*If you purchased our products through one of our amazing retailers, please follow their return/exchange policy.

Please see below for our return/exchange form which includes all details needed to process your return or exchange.

RETURN & EXCHANGE FORM

What payment methods do you accept?

We want to give you as many options as possible for a smooth, simple checkout process. We accept payment via PayPal, Visa, Mastercard, and Discover. Please contact us if any issues or difficulties arise during the payment process. 

What makes Audrey Olivia different?

Our products boast the latest style and innovative design. However, it's the underlying message beneath each product that makes us truly innovative. We want each piece to be so much more than just something you put on at night. We created our products to be the catalyst for confidence.