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FAQs

I’m not sure about my size. How do I find the perfect fit?

Statistics show that 80% of women are wearing the incorrect bra size and that the average woman will change sizes 6 times throughout their life!  That’s why we provide our detailed size guide of how to find your perfect fit. Check it out here.

Looks like the website is completely sold out of the bra I want - what can I do?

We are working extra hard to get back in stock on our most popular items, however, please visit www.walmart.com  to find the assortment and purchase Audrey Olivia there. 

I have a question about my order, your products, or other general inquiries. Who do I contact?

Our #1 priority is to serve you. Please feel free to email customerlove@uiglobalbrands.com or call 469-731-5458. We want to hear your feedback, good or bad!  

Customer Service hours:  8:30am-5:00pm Monday-Friday

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What payment methods do you accept?

We want to give you as many options as possible for a smooth, simple checkout process. We accept payment via PayPal, Visa, Mastercard, and Discover. Please contact us if any issues or difficulties arise during the payment process. 

What makes Audrey Olivia different?

Our products boast the latest style and innovative design. However, it's the underlying message beneath each product that makes us truly innovative. We want each piece to be so much more than just something you put on at night. We created our products to be the catalyst for confidence.

What is your Return/Exchange Policy?

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For orders June 23 - June 30:

We are closing our store on June 30th. We will not be able to accept returns on any orders that are made after June 22nd. We apologize for this inconvenience.

For orders prior to June 23, 2017:

We will gladly accept returns of unworn garments EXCLUDING PANTIES (due to sanitary reasons).  These items must still have the tags attached, in original packaging within 30 days of purchase.  We are unable to refund any original shipping charges. Merchandise returned after 30 days will not be able to be exchanged or returned.

If there is a size issue, we are happy to exchange for a new size bra. 

*If you purchased our products through one of our amazing retailers, please follow their return/exchange policy.

Please click HERE for our return/exchange form and include it in original box with your tagged lingerie. Shipping address and details are included on the form.

RETURN & EXCHANGE FORM

 

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